The foundations most clients start with
Multi-step workflows that connect the tools you already pay for — built with branching, retries, error notifications and a written runbook so the next person can read it.
Workflow automation (Make.com / Zapier)
Multi-step scenarios with conditional routing, iterators, aggregators and error handlers — the standard work that connects HubSpot to Xero, Slack to Notion, Shopify to your warehouse.
- ✓Multi-scenario systems, not single zaps
- ✓Router / iterator / aggregator branching
- ✓Email + Slack error alerts + Loom walkthrough
- ✓Free fixes window included
Custom API integration
When the app you need has no native connector. Built with HTTP modules, OAuth 2.0, HMAC, JWT, SOAP, GraphQL and webhooks — anything with an endpoint we can reach.
- ✓OAuth + refresh-token loops handled automatically
- ✓Pagination, rate-limit backoff, dead-letter queues
- ✓Postman collection delivered with every build
- ✓API contract documented in Markdown
Internal dashboards & ops portals
A single place for your team to monitor, run and inspect automations — built on Retool, Glide or Softr. Login-gated, role-aware, looks like real software.
- ✓Role-based access (admin, viewer, ops)
- ✓Run / pause buttons + live ops counter
- ✓Audit-log search + alert acknowledgement
- ✓Branded with your logo & colours
Workflow audit & rebuild
You inherited a Zapier graveyard. We diagnose every scenario, find the duplicates and orphans, and rebuild the keepers as one clean Make.com system that actually has tests.
- ✓Written audit of every existing workflow
- ✓Task-usage analysis (Zapier tasks → Make ops)
- ✓Side-by-side parallel run before cutover
- ✓Old scenarios decommissioned safely
Where LLMs finally do useful work
Not chatbot demos. Production AI inside your existing pipelines — drafting, classifying, summarising, deciding, routing. Every step is grounded, evaluated and falls back gracefully when the model has a bad day.
AI-powered workflows
GPT-4, Claude, Gemini and Llama embedded inside Make.com or Zapier. Drafting, classifying, summarising and scoring — wherever a human used to do the same task ten times an hour.
- ✓Structured, schema-validated outputs
- ✓Grounded on your data, not guesswork
- ✓Graceful fallback when the model fails
Custom AI agents
Multi-step agents that decide, retrieve and act — built on OpenAI Assistants, LangGraph or CrewAI. Tool-using agents that read your CRM, draft an email and update a Notion page.
- ✓Tool use wired to your real systems
- ✓Memory + state across steps
- ✓Human approval gates where it matters
RAG & knowledge bots
Retrieval-augmented chatbots grounded in your docs, Notion, Drive or website. Pinecone or pgvector backend, citations on every answer, hallucination guardrails and an admin panel to add sources.
- ✓Answers cite the source passage
- ✓Add / remove sources from an admin panel
- ✓Guardrails against off-topic replies
Prompt engineering & evals
Your AI step is hallucinating. We rebuild the prompt with few-shot examples and structured outputs, plus a Promptfoo eval harness so you can measure regressions before they hit production.
- ✓Repeatable eval harness you keep
- ✓Structured output enforced by schema
- ✓Before / after quality scoring
AI guardrails & safety
PII redaction, prompt-injection defence, output validation with schemas, content moderation and audit logging. The boring layer that keeps your AI rollout from making the news.
- ✓Injection & jailbreak defence
- ✓PII masked before it hits the model
- ✓Every decision logged for review
Voice agents
Inbound & outbound voice agents on Vapi, Retell or Bland. Books appointments, qualifies leads, handles tier-1 support and hands off cleanly to a human — real numbers, real recordings, real CRM logging.
- ✓Books straight into your calendar
- ✓Clean handoff to a human agent
- ✓Every call logged to your CRM
The PDFs and inboxes that quietly run your business
Most companies hire a junior to deal with these. We automate them — invoices, contracts, receipts, statements, supplier emails — with vision models, structured outputs and human-in-the-loop where it matters.
Document & invoice processing (OCR + AI)
Inbox-to-ledger pipeline. A vision LLM reads PDFs and phone photos, returns structured fields, codes against your chart of accounts, drafts a bill in Xero/QuickBooks, and queues low-confidence rows for review.
- ✓Handles PDFs, scans, phone photos, handwriting
- ✓Confidence-gated approval queue
- ✓Drafts as bills — never auto-pays
- ✓Full audit trail
Contract & legal review pipelines
Upload a contract, get a clause-by-clause summary, redline against your playbook and auto-flag deviations to legal in Slack. Never replaces a lawyer — but cuts review time by 70%.
- ✓Clause extraction with page citations
- ✓Playbook deviation detection
- ✓Redline export to Word w/ tracked changes
- ✓Human sign-off via Slack
Data pipeline & ETL
Move data between Stripe, HubSpot, Postgres, BigQuery, Snowflake and your warehouse — with schema validation, dedupe logic, retry windows and a daily reconciliation report.
- ✓Schema validation + drift alerts
- ✓Idempotent loads with hash dedupe
- ✓Daily reconciliation report
- ✓Backfill scripts for history
Email parsing & classification
Inbound email mountain → structured rows. Classifies sender, intent and urgency, extracts attachments, and routes to the right team or workflow. Used by support teams, sales ops and finance.
- ✓Multi-label classification (intent + urgency)
- ✓Attachment extraction + storage
- ✓Templated auto-replies
- ✓Routes to Zendesk / Intercom / Help Scout
Where automation turns into pipeline
The flows that move a prospect from form to qualified to demo to closed-won — without an SDR retyping the same enrichment for the fortieth time this morning.
Lead routing & AI qualification
Inbound form → enrichment → ICP score → SDR assignment → calendar link → Slack briefing. Sub-90-second first touch, with audit logs and a live dashboard.
- ✓Firmographic + LinkedIn enrichment
- ✓LLM ICP scoring against your rubric
- ✓Round-robin with capacity gates
- ✓Booking link in the prospect’s timezone
Outbound & cold-email automation
Smartlead / Instantly + custom AI personalisation that doesn’t read like AI. Domain warmup, deliverability monitoring, intent-signal triggers, and replies routed straight into HubSpot.
- ✓Multi-domain warmup & rotation
- ✓Per-prospect research, not merge tags
- ✓Reply classification + SDR handover
- ✓Deliverability dashboard
Customer onboarding & lifecycle
Trial → activated → paid → renewed. Behavioural triggers from Segment / Mixpanel + drip emails + Slack alerts when a high-value account stalls. The whole funnel, automated.
- ✓Activation event tracking + scoring
- ✓Behavioural drip sequences
- ✓Stall-detection alerts to the CSM
- ✓Renewal + expansion playbooks
Support ticket triage & deflection
Zendesk / Intercom inbound → AI classifier → priority queue + a suggested reply pulled from your knowledge base. Tier-1 tickets auto-resolved, hard ones escalated with full context attached.
- ✓Sentiment + intent classifier
- ✓RAG-backed reply suggestions
- ✓Confidence-gated auto-resolution
- ✓CSAT & deflection dashboard
Websites that rank, and bots that answer
Beyond automation — the web build, search and conversational layers that bring people in, keep them engaged, and turn traffic into booked calls.
WordPress & WooCommerce development
Custom builds, not another bloated template. Fast, schema-ready WordPress sites and WooCommerce stores — child themes, page builders, clean code, and a real staging → live workflow.
- ✓Custom theme / child theme, no lock-in
- ✓Core Web Vitals tuned for speed & mobile
- ✓WooCommerce with payments, shipping & tax
- ✓Schema baked in, staging + safe migration
SEO — technical, on-page & content
The work that actually gets you found — and cited by AI Overviews. Technical audits, schema, Core Web Vitals, content clusters, internal linking and local SEO, tied to the queries your buyers really search.
- ✓Full technical crawl & fix roadmap
- ✓Schema markup + rich-result eligibility
- ✓Topic-cluster content strategy & briefs
- ✓Optimised for AI Overviews, ChatGPT & Perplexity
n8n automation & self-hosted workflows
Open-source automation you actually own. Complex multi-step workflows on your own server — custom code nodes, webhooks and LLM steps — with no per-task pricing to trap you as you scale.
- ✓Self-hosted on your VPS — your data stays yours
- ✓Custom function / code nodes
- ✓LLM + API integrations wired in
- ✓Error workflows, retries & alerting
Chatbot development
Website & WhatsApp bots grounded in your own content — not a canned FAQ widget. Answers from your docs, captures leads, books appointments and hands off to a human with full context when it should.
- ✓Trained on your site & docs (RAG, with citations)
- ✓Lead capture synced to your CRM
- ✓Appointment booking + calendar handoff
- ✓Multi-channel (web + WhatsApp)
Bring us the process you secretly hate
A 30-minute call, free, no obligation. Describe the manual work and we’ll tell you which service applies and how long it takes — straight answers only.